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A handheld is given to a customer, and they are asked to answer a fast, simple survey. ([more] for pic) It's being used in restaurants, dentist offices, resorts, trade shows. "Taking a Frogmetrics survey is incredibly simple - questions average You hand out a device to customers, and surveys are around 6 words in length, and you simply tap the touch screen to answer each question. Most surveys can be completed in around 25 seconds, and while you can optionally choose to enter your email (if you’d like to be contacted by a manager after a bad experience, for example) there’s no obligation to do so."
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