Stories Tagged With Customer_service

"We really believe that our customer satisfaction saves us more money in the long term than off shoring," said Jitterbug CEO David Inns. The move from overseas back to the States isn't just about ending years of customer complaints about not being able to reach an operator stateside. "Over the last few years wages have been rising in India at a pretty rapid rate," Loynd said. Also, lawmakers are trying to make it even less attractive for companies to send calls overseas by trying to pass a new law that would mandate customer service reps identify where they are handling calls from.