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VirtuOz, a company that develops virtual support agents, has closed a $11.4 million Series B funding round led by Mohr Davidow Ventures, with Galileo Partners and Eric Hahn with Inventures Group also participating. The company’s “Virtual Agents” are basically intelligent chat bots that can walk users though sales, help, and support questions automatically. Virtual Agents generally appear as chat avatars (you can see one below), and are apparently so realistic that the company says that 69% of customers end their conversation with a “Goodbye”.
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