This will totally thrive. If you go to Dell.com, they already have a very thorough virtual help desk that gives you troubleshooting tips based on your answers to a variety of questions and it is very easy to use. Let's face it - most customer service reps don't really know what you're asking about anyway. They are looking stuff up while you talk or wait. If this is done well, it will be a good cost-saving measure for large corporations and it may make for shorter wait time for customers. And if the chat bot still can't answer your question, you'll still be able to talk to a human - you'll just have to wait! [QUOTE]
yeah, but the flaw is that, and this is speculation, by the time you need to talk to someone, the robot will not be able to provide you anything useful. you'll sit there in frustration as you ask a complicated question, they misinterpret it as a simple question, and politely point you to "make sure your video cable is plugged in tightly." [QUOTE]
